Privacy Policy

Zext collects only the personal data required to quote and deliver our services (name, address, phone, email, job details). We do not sell your personal data. This policy explains what we collect, why, and how to exercise your rights under UK data protection law.

Data controller

Zext — contact: info@zext.co.uk / 0333 355 1326

What we collect

• Name, phone number and email for contacting customers.
• Address and postcode for quoting and scheduling works.
• Job details and optional photos you upload to help us quote.
• Technical data such as IP address and form submission timestamps when necessary for fraud prevention and debugging.

Lawful basis & use

We process personal data to perform the contract (providing quotes and services), for our legitimate interests (fraud prevention, service improvement) and where you have given consent (marketing). We will only email or call you about the services you requested unless you opt in to marketing.

Third parties & transfers

We may share data with third parties who help us deliver services (e.g., payment processors, cloud storage). Where we use third-party analytics or advertising we will obtain consent via our cookie banner. Data is not sold to third parties.

Your rights

Under UK data protection law you have the right to access, correct, delete or port your personal data, and to object to or restrict processing. To exercise these rights contact info@zext.co.uk. We will respond within statutory timeframes.

Retention

We retain enquiry and job records for as long as necessary to provide services and to fulfil legal obligations (typically up to 7 years for accounting and warranty records). Contact us if you need shorter retention.

Changes

We may update this policy from time to time. The latest version is available on this page.